Customer Experience Management World
Date/Time:
April 17, 2012 to April 19, 2012
Location:
Berlin
Germany
Event Web Site:
Host:
iir telecom
Description:
The growing trend of consumers to base their choice of operators, services and products on the customer experience they receive, means that operators need to carefully examine and optimise their Customer Experience strategy to meet and exceed customer expectations.
Providing a seamless and sustainable customer experience in today’s experience-driven market is no longer an optional extra, but a requirement for any operator wanting to effectively compete and differentiate themselves.
So what makes for an exceptional customer experience? What are the organisational, technical and mindset prerequisites for making it a reality? And how do you sustain it? IIR’s Telecoms Customer Experience World will examine these questions and many more. The conference presents a unique opportunity for discussing the best practices in optimising your customer experience management with a special emphasis on leveraging social media/networks for this purpose.
In keeping up with our tradition of highly interactive conferences, innovative masterclasses, brainstorming workshops and roundtable sessions will examine ways for maximising customer retention and increasing profitability through data gathering, customer segmentation and the development of bespoke marketing and loyalty programmes.
Previous CEM Series Speakers Included:
Nicola Millard, Customer Experience Futurologist, BT
Jean-Marc Antoine Cods, Senior Vice Prsident Customer Experience, Etislat, UAE
John Belcahamber, Customer Relations Manager, Telefonica O2 Group
Mohamed Taher Ahmed Kesiba,, Customaer Relations Manager, Zain Saudi Arabia
Peter Crayfourd,, Head of Customer Lifecycle Experience, Quality & CSR, Orange France Telecom Group
Onur Sanli, Senior Data Mining Specialist, Turkcell, Turkey
Steffen Weihrauch, Head of IPTV CEM & Service Management Deutsche Telekom
Lubica Lajdova, Head for Customer Intelligence, Slovak Telekom
Andrew Williams, Customer Experience Strategy Director, Orange, UK
Adil Ayub, Marketing Planning and Performance Consultant, Omnatel, Oman
Zaher Asfari, Program Manager, Center of Excellence & Development, UAE
Wael el Kabbany, Managing Director Middle East and North Africa, BT, UK
Khalid Abdalla, Market Research Manager, Zain, Sudan
Sherine Anwar Fouad, Head of Strategy Vodafone, Egypt
Evgeny Shibanov, Business Anlyst, Orange Austria Telecommunication GmbH, Austria
Markus Golder, Business Segment Director, Nawras, Oman
Why you can’t afford to miss Telecom CEM World Congress:
Gain industry insights from Tier 1 operators from across the globe and hear what solutions they need
Network with your key clients; B2B speed networking, interactive roundtables, evening networking drinks and more…
Develop partnerships and do business with senior level executives
40+ Visionary speakers - keynotes from the largest players in the industry
Exhibit and stand out from your competitors with branding throughout the conference & exhibition